Returns, Shipping and Payment

Returns

Your satisfaction is highly important to us. If you find that you need to return an item we are happy to help. We prefer all return and exchange requests to be made within 90 days* from the date of purchase.

To return or exchange a purchase, please contact Nina.

* Note: the manufacturer of the Periapt of the Golden Dolphin has a strict 90 day return policy.


Payments

Accepted Payment Methods
We accept Visa, MasterCard, Discover, American Express or PayPal, which enables debit or check purchases directly from your bank account.

Secure Payment Processing
We use PayPal to process our payments, which encrypts your confidential data at the highest level commercially available.

Do I need a PayPal account?
No, a PayPal account is not required, however, if you already have a PayPal account you may use it. The “Check Out” OR “Check Out with PayPal” buttons are located just beneath the shipping calculation box. “Check Out” is for those who wish to use their credit card directly, the latter is for those who wish to use PayPal.

Who is Ballymena, LLC?
Ballymena, LLC is the business name under which Nina Brown/ Anaya-Ra and CrystalSinger.com operates. You will see this name on the shopping cart and it, or an abbreviated form of Ballymena, LLC, should appear on your credit card statement.

May I pay by Check or Money Order?
Yes. To purchase a product, please contact Nina to place your order and arrange for payment by check or money order. To register for an event, please submit your contact information and follow the online event registration directions, located on the event page, to ensure successful registration. Send checks or money orders to:

Payable to: Nina Brown
1727 Ridge Pointe Loop
Santa Fe, NM 87506
United States

Tax
A required State Sales Tax must be added to all orders placed by NM residents.


Shipping

Where do you ship?
We ship world-wide. Select your country during check-out and shipping costs will be calculated automatically. Please ensure your shipping information is correct. We are unable to change shipping addresses after an order has been placed.

Delivery Time
The total delivery time includes in-house processing in addition to the shipping time, which is based on your chosen shipping method. In most cases your order will be processed within 24 – 72 hours after it has been submitted. You will have the option to choose one of the following shipping methods at check-out.

Shipping Options
The Periapt of the Golden Dolphins Pendant is shipped FedEx 2nd Day Air, insured, for a fixed charge of $19 per pendant. The following options apply to all other available items. November, 2011 purchases of the limited first edition of this pendant are scheduled to ship December 11, 2011.

CONTIGUOUS U.S.

Standard Domestic USPS
Delivery time: 2-7 business days
Shipping Rate (USD): $4.00 per shipment + $1.00 per additional item

NON-CONTIGUOUS U.S. & U.S. TERRITORIES

Standard Shipping
Delivery time: 1-2 weeks
Shipping Rate (USD): $5.00 per shipment + $1.00 per additional item

CANADA & MEXICO

Standard Shipping
Delivery time: 1-2 weeks
Shipping Rate (USD): $12.00 per shipment + $2.00 per additional item

INTERNATIONAL

Standard International
Delivery time: 1-3 weeks
Shipping Rate (USD): $15.00 per shipment + $5.00 per additional item